Jacobs have been collecting and enforcing Penalty Charge Warrants on behalf of Local Authorities since powers transferred to Local Authorities under Civil Parking Enforcement.
Working with 203 Local Authority clients throughout England and Wales, we have developed our services to provide the best quality and performance in all aspects of collection and enforcement activity.
Jacobs are corporate members of the British Parking Association (BPA) and our staff have active roles in regional groups, ensuring that our services are developed in line with industry standards, legislation and best practice.
We believe our collection strategies are ‘fair and proportionate’ in line with the spirit of the Traffic Management Act 2004.
Jacobs process complies with:
Part 6 of the Traffic Management Act 2004
The Civil Enforcement of Parking Contraventions (England) General Regulations 2007 (as amended)
The Civil Enforcement of Parking Contraventions (Penalty Charge Notices, Enforcement and Adjudication) (Wales)
Regulations 2008 (as amended)
Part 75 - Traffic Enforcement of the Civil Procedure Rules 1998 (as amended)
Part 3 of the Tribunals, Courts and Enforcement Act 2007;
Schedule 12 to the Tribunals, Courts and Enforcement Act 2007;
The Taking Control of Goods Regulations 2013;
The Taking Control of Goods (Fees) Regulations 2014;
The Certification of Enforcement Agents Regulations 2014
The Tribunals, Court and Enforcement Act 2007 (Consequential, Transitional and Saving Provision) Order 2014
Part 84 - Enforcement by Taking Control of Goods of the Civil Procedure Rules 1998 (as amended)
Early Compliance is Key
Jacobs have tailored compliance models ranging from fast track 10 days from notice of enforcement to visit through to more comprehensive 40 day models based on proactive phone debt recovery and timely reminder notices.
Early compliance is key to ensure we maximise opportunity to contact, collect and keep costs low.
Jacobs use a number of pre-action case checks on account receipt to ensure we have up to date register keeper details, link all accounts, and ensure all activity is coordinated.
We have seen a significant reduction in the number of cases requiring a visit by proactively managing all cases and using smarter and more modern recovery procedures.
Proactive Telephone Collection
Using the latest digital technology we make outbound calls in and out of office hours and weekends to ensure that we maximise every opportunity to make contact with the debtor and discuss their accounts.
This is complemented by SMS messages and emails, and we have established suppliers providing us with contact details.
With a focus on removing communication barriers and offering a wide choice of contact channels we can demonstrate a significant reduction in cases requiring a visit.
All calls are recorded for training and quality purposes, and we have live dashboard information within the collection centre ensuring calls are managed throughout the day, minimising missed calls and maximising contact.
On escalation to the Enforcement Stage the case is allocated to a local Enforcement Agent. All Agents will be pre-approved on contract set up, local to your Council area, are certificated by the county court, and have received specialist training in the Traffic Management Act and PCN Warrant Enforcement.
Using the latest technology on the doorstep to capture all information in real time, our Agents are in constant communication with back office systems and support staff.
All Agents are equipped with Video Badge recording devices to promote transparency and audit.
Automatic Number Plate Recognition (ANPR)
Specialist road traffic Enforcement Agents’ vehicles are equipped with the latest ANPR cameras to assist identify vehicles with outstanding PCN Warrants that we are collecting.
We use this software as a tool to assist collection only, and we will always make visits to the debtors’ relevant premises to discuss the debt, seek payment in full and take control of goods as necessary.
Jacobs have a number of initiatives designed to maximise collections particularly around multiple Warrants and persistent offenders.
All initiatives can be tailored to local client requirements and agreed throughout the partnership.
We work to the Taking Control of Goods National Standards April 2014 in addition to the legislative requirements under the Tribunals, Courts and Enforcement Act 2007, and have a unique approach to ensuring that vulnerable persons are not subject to undue actions.
We have a very experienced and specialist trained Welfare Team that deals with all cases identified as potentially vulnerable. This ensures we signpost the customer to free assistance and advice and ensure our recovery actions are recorded, reported, and we work with the customer to resolve the outstanding debt.
Working with Welfare Advice Agencies
Jacobs work with local and national welfare advice agencies that provide the customer with free advice.
We have an established welfare advice protocol and procedures that ensure direct communication with agencies and the Welfare Team, and we will work with the agency to assist with the repayment of the debt outstanding.
Back Office Support
Jacobs support all our Agents through specialist support staff who will review all accounts, actions taken, and will coordinate visits to ensure we utilise all available resources to maximise customer contact and collections.
Robust quality checks ensure we provide effective case management and improved recovery rates.
You will have one to one client administration through a dedicated liaison officer who will be the day to day operational contact with your team, ensuring all actions are completed, cases updated, and all queries resolved immediately.
All activity is monitored through our award winning Aneris performance management system. The Aneris system provides 16 live graphical reports on all aspects of activity and performance, comparing month by month and year by year to ensure detailed and informative analysis.
Aneris reports are available to clients ‘on demand’ by logging into your dedicated client area on the website.
In addition we measure the effectiveness of all recovery stages through our unique Compliance –v- Enforcement reporting, again available to clients on demand via the client area.
Client Management and Review
Jacobs’ dedicated client management is undertaken by the Senior Management team, ensuring that we regularly review all aspects of the contract, including quality, performance, implementing new initiatives and working closely with the Council to set direction.
The team are ex Local Authority senior managers ensuring that we fully understand your services, debt type and the need to deliver efficient, effective and comprehensive seamless services.
For more information on our Client Team, please visit our Team Page
To arrange a meeting at your offices to provide detailed information on our services and for a demonstration of Aneris Performance Reporting, please Contact Us
If you would like to view the information available in our client area, please contact us to arrange a guest log in. After a simple authentication process we will supply you with access to the site for detailed information on our services, our collection rates, and our performance reports.