Commercial Rent Arrears Recovery (CRAR)
Jacobs have extensive experience at recovering and enforcing Commercial Rent Arrears, in addition to exercising Forfeiture and returning the property to the Landlord.
With established procedures and over 57 years of experience in working in partnership with local authorities and Commercial Landlords across England and Wales, Jacobs provide seamless services in the collection of all arrears.

Warrant of Control
Jacobs have a Warrant of Control template that complies with the requirements of the legislation (Regulation 51 and Section 73(8) of the Act).

Download the Template Form using the sidebar.

Our process fully complies with Section 72 Tribunals, Courts and Enforcement Act 2007 and The Taking Control of Goods Regulations 2013 in particular Part 7.

Due to the nature of the debt the majority of our CRAR clients require us to Fast Track cases to the Enforcement Stage for a visit.

Fast Track: The regulations require that ALL cases must be given a Notice of Enforcement and that an Enforcement Agent may not take control of goods until at least 7 clear days have elapsed (unless by order of the court).

Where the client identifies a case where urgency is paramount we can arrange to give the Notice of Enforcement by facsimile or email or by hand (in compliance with Regulation 8 of the Taking Control of Goods Regulations 2013).

However, we are also able to ‘tailor’ our approach for each client and even on a case by case basis and implement various different compliance models to your requirements.

Intelligent Recovery
Jacobs use a number of pre-action case checks on account receipt to ensure we have up to date information, link all accounts, and ensure all activity is coordinated.

We have seen a significant reduction in the number of cases requiring a visit by proactively managing all cases and using smarter and more modern recovery procedures.

Enforcement Visits
On escalation to the Enforcement Stage the case is allocated to a local Enforcement Agent. All Agents will be local to your Council area, are certificated by the county court, and have received specialist training in Commercial Rent Arrears Recovery.

The Agent will visit the property with a view to seeking payment in full.

Any offers to clear the arrears over a short period of time will be reviewed by the Agent and the Landlord will be contacted to update on the case circumstances.

If agreed we will Take Control of Goods belonging to the debtor at the relevant premises or highway, completing all the statutory forms, and uploading to the DebtRecovery system immediately.

Using the latest technology on the doorstep to capture all information in real time, our Agents are in constant communication with back office systems and support staff. All actions taken and documents received and issued can be viewed on ClientWeb online access.

All Agents are equipped with Video Badge recording devices to promote transparency and audit.

Immediate Removal of Goods
Where appropriate the Agent will seek to remove goods immediately from the premises, and will seek advice from the Head of Field Operations and/or a member of the Senior Management team, and Landlord.

If goods are removed the Agent will complete all the statutory forms, providing copies to the tenant, and the forms will be immediately uploaded via the iPad and available to view on ClientWeb online access.

The Agent will supervise the removal process and goods taken control of will be removed to a local storage pound/auctioneers.

Sale Stage
If the tenant does not clear the outstanding sums in the statutory legal timescale, we will instruct the sale of the goods under the legislation. A Notice of Sale will be issued.

Jacobs can also provide a Forfeiture of a Commercial Lease.

Download the Template Form using the sidebar.

Specialist Bankruptcy/Insolvency and Rates Avoidance Support
Jacobs have established and very experienced partners who will provide clients with advice and support on all aspects of Bankruptcy and Insolvency action.

Back Office Support
Jacobs support all our Agents through specialist support staff who will review all accounts, actions taken, and will coordinate visits to ensure we utilise all available resources to maximise customer contact and collections.

Robust quality checks ensure we provide effective case management and improved recovery rates.

Client Liaison
You will have one to one client administration through a dedicated liaison officer who will be the day to day operational contact with your team, ensuring all actions are completed, cases updated, and all queries resolved immediately.

Client Management and Review
Jacobs’ dedicated client management is undertaken by the Senior Management team, ensuring that we regularly review all aspects of the contract, including quality, performance, implementing new initiatives and working closely with the Council to set direction.

For more information on our client team, please visit our Team Page

Measuring Collection
All activity is monitored through our award winning Aneris performance management system. The Aneris system provides 16 live graphical reports on all aspects of activity and performance, comparing month by month and year by year to ensure detailed and informative analysis.

Aneris reports are available to clients ‘on demand’ by logging into your dedicated client area on the website.

In addition we measure the effectiveness of all recovery stages through our unique Compliance –v- Enforcement reporting, again available to clients on demand via the client area. If you would like to view the information available in our client area, please contact us to arrange a guest log in.

After a simple authentication process we will supply you with access to the site for detailed information on our services, our collection rates, and our performance reports.