Client Training
Jacobs are a learning organisation, and in recognition of our commitment to Education, Training and Development of our staff and clients, Jacobs were awarded the Silver Award in Excellence in Education, Training and Development by the Institute of Revenues, Rating and Valuation at the Performance awards 2011/12.
We are accredited with the Investors in People Silver Standard.

Jacobs work with clients to provide seamless services and ensure joint learning and year on year improvement. We offer Training and Development opportunities to our clients free of charge.

Training Portfolio
We have developed a wide training portfolio which can be tailored for:

- Local Taxation Teams
- Parking Teams
- Civil Enforcement Officers
- Recovery Staff
- In-house Enforcement Agent Teams
- Contact Centre Staff
- Members
- Welfare Advice Agencies

Training Portfolio Examples Include:

Legislation and Practice

- The Tribunal Courts and Enforcement Act 2007
- The Taking Control of Goods Regulations 2013
- The Taking Control of Goods (Fees) Regulations 2014
- The Certification of Enforcement Agents Regulations 2014
- The Taking Control of Goods – National Standards (April 2014)

Jacobs Specific (All teams, Welfare Advice, Members)

- Jacobs Policies, Procedures and Practice
- The role of the Enforcement Agent (Theory and Practice)
- ClientWeb and Report Creation and Download)
- Technology and the Enforcement Agent
- Welfare Advice Protocol

Council Specific:

- Local Taxation Billing and Recovery Training
- Business Rates - the whole picture
- Inspections - S44A and Completion Notices
- PCN Recovery and Enforcement
- Telephone Debt Collection Negotiation
- Bankruptcy and Insolvency (Specialist Delivered)
- Best Practice in Collecting Sundry Debts/Housing Benefits Overpayments