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Important Information - COVID-19

Our specialist trained teams are available to discuss your case, take payments and review existing and make new arrangements to pay. We are also able to provide you with information on where to obtain additional support including free welfare advice and information on financial support that may be available through Government & Local Council schemes.

T: 0345 601 2692
Online Services

Introducing Jacobs Customer

Manage your account online. Make payments, check statements, upload documents, and more, from your desktop or mobile.

You'll find a full list of features below.


Check statements

Check your current remaining balance.

Upload documents

Easily upload and submit documentation securely.

Make payments

Make payments safely and securely directly from your account.

Take control of your account

View arrangement details

Export statements as PDFs

View & request amendments to your details

View council details

View your current balance

Find out how Jacobs Customer can help you